Good, bad, or indifferent, we always seek out our clients’ opinions after a transaction in order to constantly improve our service by continuing doing what works, and making improvements and adjustments where required.
Trent sold his property with Wilsons, and this was his response to a couple of survey questions:
1. “Why did you initially choose to list your property with Wilsons?”
Bridget and I chose Wilson’s for a number of reasons, initially friends of ours had used Wilsons and they could not speak highly enough of the service provided. Our first discussion with Lucas gave us great confidence Wilsons were going to be able to sell our property and get the price we wanted. As we were first time sellers, explaining the process was important and Lucas nailed it, hence why we selected Wilsons.
2. “What, if anything, have you found to be distinctly pleasing about our service?
Lucas throughout the whole process kept in regular contact with me weekly regarding what was happening with our property, communication is crucial and Wilsons executed this well. We also liked Lucas’s consideration when booking inspections, always mindful of us as we had just recently had a newborn.
3. “What, if anything, could we do to improve our service?”
There is nothing significant that needs improvement, we were impressed with the service provided.
Happy for you to use anything from this, spoke with Lucas today, happy to do a Facebook video if you guys want.
[Watch this space]
Kind Regards – Trent Hill